Acceptable Use Policy

Last updated: August 10, 2026

This Acceptable Use Policy (“AUP”) is part of the Transcodely Terms of Service and applies to everything you do with the platform — the API, the dashboard, hosted video, and the embeddable player. Its purpose is simple: keep the platform lawful, safe, and reliable for everyone. We wrote it to be read; if something is unclear, ask us at admin@transcodely.com before doing it.

1. Content standards

You may not upload, process, host, or distribute through the Service content that:

  • is illegal under the law that applies to you, to your viewers, or to us — including content whose mere possession or distribution is unlawful;
  • sexually exploits or endangers minors in any way. We treat child sexual abuse material with zero tolerance: it is removed and reported to the competent authorities immediately, and the account is terminated without notice;
  • you do not have the necessary rights to use — including pirated films, TV, sports streams, or other media you lack a license to copy, transcode, or distribute;
  • depicts non-consensual sexual activity, or intimate imagery shared without the consent of the person depicted;
  • incites, threatens, or glorifies violence against people or groups, or promotes terrorism;
  • constitutes targeted harassment, or discloses another person’s private information to threaten or intimidate them;
  • is deliberately deceptive in a way designed to cause harm — for example impersonation or fraudulent schemes.

Lawful adult content is not prohibited by this policy, but you are responsible for complying with all laws that apply to it — including age-verification and consent requirements — and for restricting delivery where required.

2. Platform integrity

You may not:

  • probe, scan, or attack the Service’s infrastructure, or attempt to access accounts, data, or systems that are not yours. (If you believe you have found a security vulnerability, we genuinely want to hear about it — email admin@transcodely.com and give us a reasonable chance to fix it before disclosure; good-faith research conducted this way will not be treated as a violation);
  • circumvent, or attempt to circumvent, rate limits, spend limits, account review, usage metering, or billing;
  • reverse-engineer or copy the Service to build a competing service, or scrape it other than through the documented API;
  • use the Service to send malware, or host content whose purpose is to deliver malware;
  • resell or white-label the Service itself without our written agreement (building your own product on top of the API is of course what it is for — reselling raw access to it is not);
  • create accounts by automated means, register multiple accounts to evade a suspension or review decision, or provide false registration information;
  • impose an unreasonable load on the platform in a way that degrades it for others, outside of ordinary documented use.

3. Respecting the people in your content

If your videos contain identifiable people, or your viewers are identifiable to you, you are the data controller for them. You must have a lawful basis to record, upload, and distribute that material, and to enable processing features on it (such as AI captions). Our processing on your behalf is governed by the Data Processing Agreement.

4. How we enforce this policy

  • We do not proactively monitor the substance of customer content — enforcement is driven by reports, legal notices, and technical signals (see the Privacy Policy for what we can and cannot see).
  • Depending on severity, we may warn you, remove or disable specific content, suspend the account, or terminate it. For clear-cut severe violations (such as child sexual abuse material or active attacks on the platform) we act immediately and without prior notice.
  • Where the law requires it, we preserve evidence and report to the competent authorities.
  • If we take action against your content or account and you believe we got it wrong, reply to the notice or email admin@transcodely.com — a human will review it.

5. Reporting abuse and copyright complaints

To report content hosted through Transcodely that you believe violates this policy or infringes your rights, email admin@transcodely.com with the video URL, a description of the issue, and — for copyright complaints — identification of the protected work, your contact details, and a good-faith statement that the use is unauthorized. We review all reports, act on valid ones (including removing content and, for repeat infringers, terminating accounts), and may forward copyright notices to the customer concerned.

6. Changes

We may update this policy as the platform and the law evolve; material changes are announced as described in the Terms of Service. The date at the top always reflects the current version.